By Tony O'Brien, The Security Operative
A guide to writing security procedures for the night time economy
This week my very first book came out. It has so far got some great feedback from those who have read it and generated some much needed interest in the door security industry It has also generated a lot of questions about what the book contains so I said I would write a short post explaining what its all about. Firstly what it isn’t. It is not a guide to being a door supervisor a book about skills development for door supervisors. Its not a biography and doesn’t contain any war stories from my time or anybody else time on the door. Its a guide to writing solid procedures for security teams in night time venues. To explain this correctly I’ve reproduced the introduction page of book below. Enjoy and thank you for your support.
I have written this manual for several reasons. Firstly, I have worked for almost 18 years in and around the nightclub security industry. Throughout my time working in, training and consulting with nightclubs one of the biggest failures I see is the lack of an operations manual for the security team. Security is one of the key roles in a nightclub and goes a long way to how the entire venue will be perceived by the public. Your security team are the ambassadors of the venue and they should be given the correct guidance on how the venue wants them to look, act and behave towards the public.
The second reason is that as a security employee I would have loved if my employer had come to me and showed me exactly what they expected of me. In general, people in the security industry thrive in well planned, organised environments where they can apply a certain level of control over situations. Having a security manual ensures that everybody is operating with the same knowledge and using the same procedures. This consistency of approach looks and feels more controlled and this has he benefits both for the security team and customers.
Thirdly, having staff who are trained and confident in their role leads to happier and more competent staff. Knowing what to do during the basics gives security staff confidence in performing the basics. Knowledge of what to do an emergency is a starting point for training in emergencies. Once we have a framework for our practice drills they become more focussed and more efficient.
Lastly, the most common reasons I am given by nightclub managers for not having a security operations manual are that they don’t have either the expertise or time to compile such a manual and don’t have the budget to have a security consultant design one. I’m trying to help them out here by doing most of the work for them. All that a nightclub manager must do now is take this manual and personalise it for their own venue using some or all the material provided.
Who is it for?
This manual is not just for nightclub managers though. It’s for door supervisors, head door supervisors, security supervisors, security managers and trainers. It can be used just a source of knowledge of good practice by individuals who simply want new information about their role. It can be used by more senior staff to inform their own set of procedures if they don’t like the format of mine. It can also be used by trainers to enhance their own programmes and build a security training curriculum for their venue.
I am based in Ireland and most of my work in the night time economy has been here. There are sections in the manual where legislation has been referred to and this legislation is from the Republic of Ireland. Obviously if you are reading this in any other jurisdiction there’s a little extra work in it for you to research your own local legislation.
Finally thank you for purchasing my manual. The material collected in here has taken me many years of work and learning to amass and I hope you find it beneficial. I love to get feedback from the industry so if you find of the book useful, not useful, wish to recommend further material or just want to say hello please get in touch. Drop me an e-mail to firstname.lastname@example.org with your thoughts.
STAY SAFE OUT THERE
On behalf of the team at Risk Manager Online, we would like to say congratulations to Tony on the publication of his book and wish him every success with it.